Salon policies at Haven Beauty

Booking appointments

Haven is by appointment only. Book online any time, or text the front desk to schedule with your preferred stylist.

Cancellations

Please cancel or reschedule at least 24 hours before your appointment. A 50% service charge applies when you cancel or reschedule with less than 24 hours notice, or miss your appointment without notice.

Last-minute changes keep another guest from booking that time, so we can't make exceptions. Thank you for understanding.

Extension services require a 50% deposit when you book. If you placed a deposit, it moves to your rescheduled appointment when you give 24 hours notice. Cancellations after that window forfeit the deposit.

Late arrivals

If you arrive more than 15 minutes late, we may need to shorten or reschedule your service to stay on time for other guests. The full price of your originally scheduled service still applies.

Missed appointments & no-shows

Our stylists earn their income through the appointments they provide, and missed appointments without notice directly affect their livelihood. Clients who don't show up without letting us know are charged 50% of their scheduled service total.

Inclement weather

If severe weather makes it unsafe to travel, we waive cancellation fees and happily help you reschedule for a better day.

Child safety

To keep the salon relaxing and safe, children under 12 stay in the reception area unless they're receiving a service, supervised at all times by a responsible adult.

Returns & refunds

Services. We don't offer refunds once a service is complete. If you're unhappy, tell us within 7 days and we'll schedule a complimentary adjustment with your original stylist. Seeing a different stylist may be charged at full price.

Products. Unopened products can be returned or exchanged for store credit within 7 days of purchase. Opened products can't be returned, and we're happy to show you how to use them during your visit.

Payment, gratuity & pricing

We accept Visa, Mastercard, Amex, Discover and cash. Tips are accepted through Tippy or in cash. We don't process tips on credit cards.

Your stylist will go over estimated pricing at your consultation. Final pricing can vary based on complexity or extra steps you request during the appointment, and you're responsible for understanding service costs before your service begins. Full payment is due at the time of service. Pricing is non-negotiable, and refusal to pay will be treated as theft.

Redo policy

If you're unhappy with your results because of an application or formula error, let us know within 7 days and we'll make it right with your original stylist.

If you received the result you asked for and later change your mind, that isn't considered a redo. Booking with a different stylist is charged at full price.

Social media

We may capture and share content to show our work and salon culture, and we'll always ask your permission out loud first. If you'd rather not appear in any content, just tell us.

Our team holds itself to professional standards online and never shares private guest information.

Client & staff illness

If you're feeling unwell, let us know as soon as possible. Our 24-hour cancellation policy still applies, but we'll do our best to reschedule you with care.

If a stylist gets sick, we'll give 36 to 48 hours notice whenever we can. In sudden cases, we'll offer to reschedule you or book you with another stylist.

Right of refusal

We reserve the right to refuse any service that compromises the safety, wellbeing or comfort of our team and guests, including unrealistic expectations, unsanitary conditions or inappropriate behavior. We'll always handle these situations with professionalism and respect.