CLIENT INFO · BEFORE YOUR VISIT
before your visit
Haven Beauty FAQ
Everything clients ask our front desk, from booking and pricing to what to bring. Tap a topic to jump there.
BOOKING
How do I book an appointment?
Go to our Book page and tap your stylist to land on their calendar. Haven stylists book through Haven, and independent artists book through their own pages.
How do I choose a stylist?
Take our 60-second Stylist Match Quiz, or compare quick facts on Our Team.
How do I know which service I need?
Start with the goal guide on our Services page. Still unsure, book the free 15-minute Consultation and decide with your stylist.
Do I need a consultation first?
You don't need one to book. Big color changes and corrections always start with a consultation, which is free, takes about 15 minutes and can be booked online by choosing Consultation.
Can I book more than one service?
Yes. Add each service when you book online, like a Root Touch-Up with a Maintenance Cut, and your stylist plans the time for both.
How do I reschedule or cancel?
Use the link in your booking confirmation or text the front desk at (386) 227-7970. Please give us at least 24 hours notice. Cancellation policy
What if I can't find a time that works?
Join the waitlist when you book online, or text the front desk and we'll double-check your stylist's schedule.
Are deposits required?
Only for extension services, which need a 50% deposit.
Do you take walk-ins?
We're by appointment only. Book online any time, or text us at (386) 227-7970 and we'll help you find a time.
What are your hours?
The salon is open by appointment Monday through Saturday, and times vary by stylist, so check online booking for the full schedule. Our front desk answers texts Monday to Friday 10 to 5 and Saturday 10 to 4. We're closed Sundays.
PRICING & PAYMENT
Why do stylists have different prices?
Haven stylists are priced by level, from Level 1 to Level 5, based on experience and demand. You get the full Haven experience at every level. See each stylist's prices
What determines my final price?
We're upfront about pricing, and your stylist goes over it at your consultation before anything starts. The price can change if your service needs extra steps or you add something. If cost is on your mind, ask at your consultation.
How do I know how many foils I need?
Book the option closest to what you want, and your stylist confirms it at your consultation. If you need more or fewer foils, we adjust before we start.
What payment do you accept?
Visa, Mastercard, Amex, Discover and cash. Full payment is due at the time of service.
Is tipping expected?
Gratuity is appreciated but never required. We accept tips through Tippy or in cash. We can't add tips to a credit card.
Do you sell gift cards?
Yes. Buy an eGift card online, or pick up a physical card at the salon. Gift cards work for services with Haven stylists and for retail, and can't be used with independent artists.
HAVEN STYLISTS & INDEPENDENT ARTISTS
What's the difference?
Haven stylists work under our menu, pricing and policies and book through Haven. Independent artists run their own businesses inside our salon and set their own menus, prices, schedules and policies.
Do all stylists use the same booking system?
No. Haven stylists book through Haven, and each independent artist has their own booking page. You'll find every link on our Book page.
How do I contact my stylist?
For a Haven stylist, text the front desk at (386) 227-7970. For an independent artist, reach out through their booking page.
Which policies apply to my appointment?
Our salon policies cover appointments with Haven stylists. Independent artists share their own policies when you book.
YOUR VISIT
What should I expect at my first visit?
Every first visit starts with a consultation about your goals, your routine and a long-term plan for your hair, before any color or cutting begins.
Should I come with clean hair?
No need to wash first, as long as there isn't heavy product buildup.
Should I bring inspiration photos?
Yes. 2 to 3 photos of hair you love help your stylist see what you're picturing.
How early should I arrive?
Right on time is perfect.
What if I'm running late?
If you arrive more than 15 minutes late, we may need to shorten or reschedule your service to stay on time for other guests. The full price of your original service still applies.
Can I ask for a quiet appointment?
Yes. Chatty or silent, this hour is yours. Let your stylist know when you book or at the start of your appointment, no explanation needed.
Can I bring my kids?
Children under 12 stay in the reception area with a responsible adult unless they're getting a service. This keeps the salon safe and relaxing for everyone.
HAVEN REWARDS
How does Haven Rewards work?
You earn 1 point for every $1 on services with Haven stylists and on retail. Redeem starting at 250 points for $5 in Haven Credit.
How do I redeem my points?
At checkout, Square asks if you'd like to use your points.
How do I check my balance?
You can see your points balance in Cash App.
Do rewards apply to independent artists?
No. Points apply to services with Haven stylists and to any retail purchase.
AFTER YOUR VISIT
What if I don't love my results?
Let us know within 7 days and we'll schedule a complimentary adjustment with your original stylist. Redo policy
How often should I come back?
Haircuts every 12 to 16 weeks, foils every 8 to 12 weeks, root touch-ups every 5 to 7 weeks and a gloss every 6 to 8 weeks.
What if the weather is bad?
If severe weather makes it unsafe to travel, we waive cancellation fees and help you reschedule for a better day.