Haven Policies
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APPOINTMENT BOOKINGS & WALKINS
CANCELLATIONS
At Haven Beauty we strive to provide an exceptional standard of beauty care. To achieve this, we have created a set of salon polices that ensures respect of everyone involved. We kindly request your cooperation in adhering to our cancellation policy listed below. We recommend booking appointments online, via phone or in person.
Ideally, we suggest the method of pre-booking multiple appointments out due to our volume of bookings and requests. Please know that we do our very best to accommodate but at times our wait times may be longer than expected. Therefore, walk-ins are ALWAYS welcome but may not be able to be seen on the time of the walk-in.
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We understand that unexpected circumstances may arise; however, we kindly ask that you provide 48 hours notice if you need to cancel or reschedule your appointment. In the event of putting a deposit down, it can be applied to a new appointment.
Cancellations made within 24 hours of the scheduled appointment time are subject to a 50% fee of the scheduled service. This cancellation fee is not refundable to ensure that the service provider is compensated to some degree for the loss of
income.
LATE ARRIVALS
We always try to be as understanding as possible. We also value your time as well as the time of our other clients. If you arrive more than 15 minutes late for your scheduled appointment, there may be a need to reschedule your session or shorten the treatment duration. However, Haven Beauty will do the very best to deliver the highest quality results in the shortened treatment time. The full price of the originally scheduled appointment will still apply.
MISSED APPOINTMENTS/NO SHOWS
While we understand that unforeseen circumstances can occur, a missed appointment where no notice is given not only affects our ability to serve other clients but also results in lost time and resources. The full cost of the service is charged for these appointments. We appreciate your continued support and understanding.
INCLEMENT WEATHER POLICY
There may be times when the weather causes the need to cancel appointments.
Because we respect your safety and our staff's safety, we will remove the consideration of our 48-hour cancellation fee. Haven Beauty will absolutely push to schedule these cancelled appointments in as little time as possible. Please know that we never want to inconvenience anyone. If we are able to arrive in a safe and timely matter., we will do our best. If we need to close due to inclement weather or other emergencies, the team will contact each client once we get bearings on when we'll be re-opening after any weather challenges or emergencies.
CHILD SAFETY POLICY
Due to the size of our establishment, all the chemicals and dangerous tools in a salon environment, we ask that children under the age of 12 be well attended and constantly monitored at all times by a guardian and that they remain in the reception area while not receiving services, unless set up elsewhere by your service provider. We ask that you do not let your children use the salon equipment as toys to play on or roam around without supervision. We appreciate your understanding Your child's safety is a top priority as well as the enjoyment and relaxation of other guests in the salon at the same time.
DEPOSITS FOR APPOINTMENTS
To secure your appointment, we've implemented an advanced non-refundable deposit policy for all appointments that are over ONE hour long in time as well as services priced over $150.00.
(Ex: smoothing services, corrective color, Balayage, hair extensions, etc.)
There will be a non-refundable $75 fee or 50% deposit of the estimated cost of service, dependent on the time, price and layering of services. The final price may be different depending on client requests and needed service applications to achieve the desired results determined at the consultation. The deposit will be applied to the final bill at time of check-out after final costs are assessed.
Note that the deposit is non-refundable, regardless of any changes or cancellations made to your appointment. The deposit amount may be applied towards another visit if the guest chooses to no longer have the initially booked service in question.
We understand that unforeseen circumstances can arise, therefore we will do our best to accommodate rescheduling requests, whenever possible, as long as they're made prior to 48 hours of the appointment time. If the appointment is cancelled after the 48 hour cancellation time, the deposit will be forfeit to apply towards the loss wages of the service provider. By implementing this non-refundable, advanced deposit policy, we aim to protect the time, resources and availability of our hardworking service providers that rely on these appointments as their income. We have a deposit link for you to pay your deposit prior to scheduling.
RETURN/REFUND POLICES
Services- The Salon does not issue refunds on salon services for any reason once the services have been rendered and the client has left the salon without alerting the service provider that there is an issue with the result. However, we strive for full satisfaction of your service. If you are not satisfied with the work performed, we will make every effort to redo the service. Should you have any questions or concerns, please contact the salon coordinator within 7 days so we may address these concerns, timely.
At that time, we will reschedule you with the stylist that performed your service initially and make any changes or adjustments indicated. Haven Beauty will gladly make any adjustments, at no extra cost to you, within I week of the original service If you choose to go to another service provider, then there will be additional service fees charged for the new service provider. Each scenario will be assessed on a case by case basis if the circumstances fall outside of the normal considerations. Salon Products - Our salon strives to choose the best products we feel to help you maintain your services, hair health and style maintenance. If you feel unhappy with a product purchase, please return it within 7 days from date of sale and we will be happy to offer an exchange or salon credit for your next product purchase or services.
Please note that we are unable to offer refunds on products that are used and opened after the 7 days. Our team will be happy to demonstrate and educate you on how to use any products we offer. We deeply appreciate your support of our small business and shopping small business within our community.
PAYMENT TYPES, GRATUITIES &
PRICING POLICY
Haven Beauty gladly accepts Cash, Discover, Amex, Visa, and Mastercard. We do not accept gratuities on credit cards. Please use our tipping service called, Tippy, or of course, cash, for your convenience.
*Your Salon Experience is important to us.
The service provider will discuss the final cost of your service before they begin the service and during the consultation. Service fees may be different based on the listed prices due to different results asked for by the client or complex layering of services to achieve the final result. The responsibility of understanding final service costs lies with the client. Haven Beauty does not hold responsibility for the client not fully understanding the costs of the services the day of the service. and at the time of the transaction.
Payment for services is to be paid in full at the time of service.
We do not allow any negotiations on pricing whatsoever. In an effort to protect the business and our employees, any refusal of payment at the time of service payment will be handled as an act of theft and Haven Beauty reserves the right to call the authorities to file a report. We strive to communicate clearly prior to this so that this scenario will never happen... as we always want to serve our quests with the utmost professionalism and kindness. Please ensure that you ask the total cost of services prior to receiving the service.
We always appreciate your loyalty and business. We are committed to making your experience a beautiful experience! Thank you for allowing us to make your day.
NO SHOW POLICY
No-show policy: Ist no-show, we get it. 2nd no-show, we require a 50% deposit to re-schedule (client will lose the deposit if an additional no-show happens), 3rd no-show, we require a full payment when scheduling the time (client will forfeit the full payment if they no -show again) Also, if there are additional fees that happen during the service uncovered by the payment, there will be additional charges. If more than 4 no-shows are documented, then we will require appointments to be made in a call-in status only or the client may choose to pre-pay for the service in full at time of scheduling.
​SOCIAL MEDIA POSTING POLICY
REDO POLICY
Our definition of services that are considered to be "Re-Dos" are as follows: A redo service to us constitutes when a client is genuinely unhappy with the result immediately due to incorrect application or missed formulation or mis-communication.
We do not consider a service redo to be when a client asks for a result, receives it and decides they or their family and friends don't like it. Also, we ask to be informed about a client's unsatisfactory results immediately. We give a grace period of 1 week to let us know and we'll be happy to redo (within reason) at no-charge. Any time after, will be considered a full price appointment. We ask that you book with your previous stylist in order to receive a free redo. If you choose to book with anyone else on our team, there will be a full price service appointment.
Our purpose in our social media policy is to establish our use of images, videos, words, references and shares throughout all of our social media sites to market our expertise, experience, customer service, service offerings and client management as well as create relevant content that shares our company's brand, it's people, it's philosophies and it's service to our community. We recognize that technology allows us unique opportunities to engage and that we must do so with the utmost respect, positivity and diligence, with respect to all involved
Our team has a policy that holds them to a high standard with the way they must conduct themselves publicly that represents our brand to the highest caliber. We'll refrain from explicitly sexual, political or religious shares as to not offend any of our audience. We have a firm policy to stay neutral and display what we do, have fun and share ideas as well as inspiration
Our objective is to always maintain civility and conduct ourselves with professionalism
Our team's opinions may not always reflect our business. Employees are never allowed to disclose private information about our guests and our company. We have a firm policy that our company and representatives of our company are to avoid taking public positions against organizations and people.
We will have model release forms that ask permission to share, re-share and tag our quests in sharing about work that we do. In the effort to collect and curate content, we may film, record, shoot images and post ads that involve our salon community Please let us know if you do not wish to be included in any social media shares.
ONLINE BOOKING POLICY
We strive for the best experience we can give you. As a new guest in our business, we prefer to connect with you personally. There are so many variables in the options & hair services available and confusion may cause booking errors.
We highly recommend that any NEW CLIENT schedule a consultation first prior to any chemical services in order for us to guarantee there is the accurate amount of time scheduled for the results. We want to make sure you have plenty of time scheduled for your appointment and match you with the correct salon professional to build a long lasting relationship with Haven Beauty. Please call our salon to set up a complimentary consultation for your hair services or book online at www.havenbeautyfl.com
Our online booking portal is available once your stylist has created a maintenance program for you and has guided you in how to properly schedule your hair
reservations.
Thank you for your trust in us and please reach out to connect with us through our salon number or website anytime.
CLIENT & STAFF ILLNESS POLICY
f you're feeling sick or are contagious on the day of or the day before your appointment, please let us know asap so that we can reschedule you. Due to how closely we work with our guests and each other, we try very hard to mitigate illness whenever possible. It's very important that our salon team stay as healthy as possible so that we can continue to serve our guests.
Our 48 hour cancellation still applies in a client illness scenario.
In order to ensure that we maintain a healthy environment, our team may have illnesses as well. Haven Beauty will strive to give at least 36-48 hours of notice unless this cannot be avoided. At times, acute and immediate illness cannot be avoided. Haven Beauty will offer another service provider to the client as well as the option to reschedule for the soonest available time.
RIGHT OF REFUSAL
We at Haven Beauty reserve the rights to refuse any service that we feel endangers our environment, staff and other guests. As a business that follows state board health and sanitation guidelines, we must always follow the state's guidelines with which conditions we are not allowed to treat. We will always strive to treat these situations with the utmost respect but we may find it necessary to remove from our premises immediately.
Our team may also feel, in certain situations that a service will not be possible and that the guests may not have realistic or unreasonable expectation, in which our salon will refuse the service. If there is a scenario that we deem as dangerous to our staff, clients and environment, we'll remove the danger immediately.