Haven Policies
We believe that clear communication creates the best experience for everyone. These policies help us protect our team’s time while providing each guest with the high-quality service they deserve. Thank you for your support and understanding!
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Appointment Bookings & Walk-Ins
We recommend booking appointments in advance—online, by phone, or in person—to ensure availability with your preferred stylist. Walk-ins are welcome, but please note that wait times may vary depending on stylist availability.
Cancellations
We kindly ask for at least 48 hours notice for any cancellations or rescheduling.
Cancellations made within 24 hours of your appointment will result in a 50% cancellation fee, which goes directly to your stylist. Our team reserves this time just for you, and late cancellations leave them with unfillable openings.
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*If a deposit has been placed, it can be transferred to a rescheduled appointment when 48-hour notice is given. Cancellations after this window will result in a forfeited deposit.
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Late Arrivals
If you arrive more than 15 minutes late, we may need to shorten or reschedule your service to stay on time for other guests. The full price of your originally scheduled service will still apply.
Missed Appointments / No-Shows
When a guest does not show up for a scheduled appointment without notice, 50% of service amount will be charged.
Our stylists are only paid when they have appointments, so missed visits mean lost income they were counting on. We appreciate your understanding in valuing their time and talent.
NO-SHOW POLICY (STRUCTURED)
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1st no-show: We understand—things happen.
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2nd no-show: A 50% deposit will be required to reschedule. This deposit is forfeited if another no-show occurs.
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3rd no-show: Full prepayment will be required to reschedule. Payment is forfeited if the appointment is missed again.
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4 or more no-shows: The client will be required to prepay in full or be placed on a call-in only status for future appointments.
Inclement Weather Policy
If severe weather makes it unsafe to travel, cancellation fees will be waived. We’ll happily help you reschedule your appointment for a better day.
Child Safety Policy
To ensure a relaxing and safe environment, children under 12 must remain in the reception area unless they are receiving services. They must be supervised at all times by a responsible adult.
RETURN / REFUND POLICIES
Services:
We do not offer refunds once services have been rendered. If you’re unsatisfied, please notify us within 7 days of your appointment. We’ll gladly schedule a complimentary adjustment with your original stylist. If you choose to see another stylist, a full-price service may apply.
Products:
Unopened products may be exchanged or returned for store credit within 7 days of purchase. Opened products are not eligible for return. We’re happy to educate you on proper product usage during your visit.
PAYMENT TYPES, GRATUITIES & PRICING
We accept Visa, Mastercard, Amex, Discover, and Cash. Gratuities are accepted via Tippy or cash only—we do not process tips through credit cards.
Your stylist will discuss estimated service pricing during your consultation. Final pricing may vary based on complexity or additional steps requested during the appointment. Clients are responsible for understanding service costs prior to receiving services.
Full payment is due at the time of service. Pricing is non-negotiable. Refusal to pay will be treated as theft, and we reserve the right to take appropriate action.
REDO POLICY
We’re committed to your satisfaction. If you’re unhappy with your results due to application or formula error, let us know within 7 days. We’ll gladly make it right with your original stylist.
If you received the result requested and later change your mind, this is not considered a redo. Booking with a different stylist will be charged at full price.
SOCIAL MEDIA POLICY
We may capture and share content to showcase our work and salon culture. We will always ask verbal permission. If you do not wish to appear in any content, just let us know—your comfort is our priority.
Our staff is held to professional standards for online conduct and does not publicly disclose private guest information or take public positions on controversial topics.
CLIENT & STAFF ILLNESS POLICY
If you’re feeling unwell, please notify us as soon as possible. Our 48-hour cancellation policy still applies, but we’ll do our best to reschedule you with care.
If a stylist becomes ill, we will provide 36–48 hours’ notice whenever possible. In acute cases, we’ll offer rescheduling or an alternative stylist for your service.
RIGHT OF REFUSAL
We reserve the right to refuse any service that compromises the safety, wellbeing, or comfort of our team and guests. This includes unrealistic expectations, unsanitary conditions, or inappropriate behavior.
We will always treat these situations with professionalism and respect.
Need Help or Have Questions?
We’re here to help! If you have questions about any of our policies, don’t hesitate to call or text us at (386)227-7970 or email Havenbeautyfl@gmail.com